The James Cochrane Practice

The James Cochrane Practice 2024-06-13 Person 4 5 0

I waited a couple of weeks, but that was fine - I didn’t need sooner. The time, 7pm, was very convenient for me.

Nothing.

The James Cochrane Practice 2024-06-13 Person 5 5 0

It wasn't urgent when I made the appointment to see my familiar GP and so I was happy with the appointment date I was given. The GP was caring and efficient in discussing a change in my medication and organising a referral for hand surgery.

Some sort of audio ping signal when the TV displays your name

The James Cochrane Practice 2024-06-13 Person 5 5 0

Very professional. Reception staff polite and helpful. Nurse, Fin?, extremely helpful and Efficient putting me at ease, removed my stitches without me feeling any discomfort.

Not applicable

The James Cochrane Practice 2024-06-13 Person 5 5 0

I got text message

Nothing

The James Cochrane Practice 2024-06-12 Person 4 5 0

Appointment 12.06.2024 . At first had difficulty trying to get a telephone appointment as none were available till July . . A face to face appointment became available as there was a cancellation. [name removed] [name removed] was professional, empathetic and approachable. This was in complete contrast to my telephone appointment with Dr [name removed] who never even asked how I was after back surgery and a heart attack. His parting comment was “he had a full work load “” I will so so more about his lack of empathy and kindness.

Training for doctors in empathy and compassion to said doctor.