The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,130
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-06-04
Person
2
5
0
4th June 2024
Impossible to make an appointment.
Wanted appointment for my daughter who finished a cancer treatment few months ago and she suffers from painful symptoms. Sh has GCSE exams now so I can not take her off school.
First of all, there is always over 10 people in the queue on the phone when you call in the morning. You can not book appointments on different day than on the day of calling, which is also tricky due to other life arrangements.
When you manage to book an appointment eventually the doctor says to take paracetamol or ‚there is not much we can do’
Suggested improvements
Listen better and introduce worldwide known treatments.
My daughter has a mobility impairment after chemo treatment and she can not have massages as you say it is not beneficial and you do not offer them anymore.
After doing a research I discovered that everywhere else in Europe and worldwide in general, they still use massage or infrared light as a one of the very successful physio treatments.
Definitely improve booking system.
Make online booking system available.
The James Cochrane Practice
2024-06-04
Person
4
5
0
4th June 2024
Doesn’t seem to be enough appointments available these days
Suggested improvements
Make it easier to see your doctor
The James Cochrane Practice
2024-06-04
Person
4
5
0
4th June 2024
My experience when I was last in was very good
Suggested improvements
.
The James Cochrane Practice
2024-06-04
Person
5
5
0
4th June 2024
Level of care is excellent
Suggested improvements
[name removed]
The James Cochrane Practice
2024-06-04
Person
2
5
0
4th June 2024
I booked an appointment on the 6th April, and the earliest appointment I could get was 3rd June. I think a two month wait is a bit excessive.
Suggested improvements
I don’t know how a surgery operates, but I think more appointments are needed, but you will need more doctors to service them, so then more people could be seen in a day which might shorten waiting times.
I was looking for a solution to my problem, but the doctor said he wasn’t worried about what I was there for, and that he was going to leave it, but if it got any worse that I should go back.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk