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The High Street Surgery 2015-04-29 Person 1 5 0

I am disgusted by the service I have received lately from this practice, both from the Whitfield site and the Dover site, and due to this I am changing my surgery. Usually I unable to see a GP who I feel takes the time to listen to what I have to say without rushing me out the door, that is if I am able to get through to the surgery in the first place to make the appointment. On the most recent attempt at 2.35pm in the afternoon, I was on hold for 30 minutes while the "recorded message" helpfully tells me that my call is important and that they are extremely busy. You cannot tell me that it takes 30 minutes to deal with people in the surgery and that they are that short staffed that they leave patients holding on the telephone for that amount of time. DISGUSTING. Good job it wasn't an emergency for one of my children or in fact that I wasn't DYING or anything - only of OLD AGE!