The High Street Surgery
100 High Street, Dover, Kent, England, CT16 1EQ Also known as: The Whitfield (branch) Surgery 13 reviewsReviews
I had to do some samples and handed them in to be sent for testing and 2 weeks later still not had any update called them today and they said they are still waiting so the receptionist team are useless and losing the samples shows this surgery is not trust worthy
Following an econsult regarding a referral, I received a telephone consultation from a GP. He was very empathetic, listened to me and provided me with explanation of why I was like I am. In addition to the referral is also undertaking tests. I have always had a positive experience at this surgery. Unfortunately you always hear when something is bad but we need to highlight the good.
Big improvements at surgery trying to get booked in, very impressed with service now, and excellent girls on the desk now at last every thing spot on
I’m giving this a low rating due to the horrible experience I constantly have with their receptionists. There is only one lady that’s very nice and patient, the others are horrible to deal with.
They lack medical understanding and knowledge of the patient. They do not have compassion let alone empathy. I have one slam the phone down on me and they don’t like being challenged when they’re in the wrong.
The receptionists team requires changes immediately, they need to improvement on patient services, telephone manners and general knowledge.
They are extremely unhelpful!
GPs are nice and ok but it’s a miracle if you manage to get through to them at all!
When I actually get to see a doctor I feel as if I have good care. I understand why the surgery is so nervous of seeing patients but it feels as if they have not moved with the times and are still in afraid, whereas the hospitals feel like it is now just a new routine and I feel welcomed in the hospital. I love not having a crowded waiting room and hope that element can continue.
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