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The High Street Surgery 2022-08-17 Person 2 5 0

I’m giving this a low rating due to the horrible experience I constantly have with their receptionists. There is only one lady that’s very nice and patient, the others are horrible to deal with. They lack medical understanding and knowledge of the patient. They do not have compassion let alone empathy. I have one slam the phone down on me and they don’t like being challenged when they’re in the wrong. The receptionists team requires changes immediately, they need to improvement on patient services, telephone manners and general knowledge. They are extremely unhelpful! GPs are nice and ok but it’s a miracle if you manage to get through to them at all!

Better training as a patient service team, everyone needs medical training and training I. Practising empathy! They also need to learn to take better and more accurate notes!