Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Hawthorns
2015-08-05
Person
4
5
0
Written by a patient
Written by a patient 5th August 2015
Dr vita was amazing. I thank her immensely. The receptionists are getting better
The Hawthorns
2015-06-05
Person
5
5
0
Written by a patient
Written by a patient 5th June 2015
My family has been cared for by the doctors, nurses and reception staff at this surgery for over 40 years, and we are more than happy with the service given. Recently, our specified GP is Dr Ince, and we find him friendly, helpful, caring and very informative. Similarly, we have had very good service form the practice nurses when we have had to use their services. Thanks you to all of you
The Hawthorns
2015-04-27
Person
3
5
0
Written by a carer
Written by a carer 27th April 2015
Repeat prescriotionfor regular medication for a family member, including anti depressants and sleeping pills, sent withSAE. Arrived at surgery 20 April. Prescription written 23April ( they take 3 days to do repeat prescriptions), then put out for collection, with SAE tucked inside. I had to take time off work to go to surgery to chase it on 27th April. Receptionist found it easily. No idea how long they would have ignored it if I had not chased. Patient can't use the phone. I now have to send in a complaint by post. No email or prepared form. Dangerous delay on part of surgery.
I suggest the surgery use the SAE provided, and when filing prescriptions for personal collection, use common sense if there is an SAE and note from patient asking for prescription to be posted. Also email for complaints, as all other communications these days are by email . Deliberately off putting?
5th May 2015
Response from The Hawthorns
I apologise profusely for what happened with the prescription with the SAE. I was advised about this issue and we are now marking any prescription requests with a brighly coloured pen, as by the time yours was converted from a requested to a prescription and reached the GP the envelope was turned around and not noticed when it came back out to reception. This should ensure the GP sees and notes that there is an SAE with the prescription request - as they normally have between 100 - 150 prescriptions each to check and sign each day. As for an e-mail for complaints. All written communication (complaints, suggestions) which comes in on our precription e-mail address, and isn't a prescription request will be passed on to myself, the Practice Manager for investigation. I will try and see if our website administrator can put a form onto our website which could be downloaded and sent on to me. Again, apologies for our error. We do truly try and do all to our best ability, but mistakes do happen, and I'm very sorry that it happened to you.
The Hawthorns
2015-03-31
Person
5
5
0
Written by a patient
Written by a patient 31st March 2015
I have been with the surgery since roughly 2008 when I first arrived to the UK. The staff are all helpful and friendly! The reception team are always quick to return calls and are so friendly! Dr Doyle is our family doctor, I'm always confident with decisions that are made, he always returns my calls speedily if I have any queries or concerns! All the doctors I have been to at the surgery have been fantastic! I'm so very happy to be with this surgery!!!
5th May 2015
Response from The Hawthorns
Thank you for your lovely feedback.
The Hawthorns
2015-03-04
Person
3
5
0
Written by a patient
Written by a patient 4th March 2015
Overall this surgery is good. However, on a couple of occasions recently I have requested an appointment with a female GP and each time the receptionists have made me feel as if my request were a nuisance or 'over the top'. As a new mother, there are many instances where a woman may feel more comfortable discussing certain issues or being examined by a female rather than a male doctor. It is unacceptable to make the patient feel that they are causing a fuss by this simple request, and I would hope that no-one else experiences this in the future.
5th May 2015
Response from The Hawthorns
I am sorry we made you feel uncomfortable. Unfortunately we have more male GP 'sessions' than female sessions, as our full time GP partners are all male. Our female GPs are all part-time, so as we have GP lists (where each patient is allocated to a specific GP, for continuity) it is often very hard to try and squeeze a patient in with an already full GP. The reception staff try and allocate patients as fairly as possible, and sometimes this is hard for them to achieve. The majority of patients like having an allocated GP, for continuity, but we realise that this doesn't suit all. The government have advised that all GP's have to have a responsible GP for each patient by April 2016. In some cases this will be welcomed throughout the UK, but in others this is harder to achieve when a patient asks for a GP who is not their 'usual' GP. I hope I have explained this situation, and again, apologise for any distress our patient lists may have caused you. From the Practice Manager at The Hawthorns Surgery.
Resources
Short link to review The Hawthorns: http://iwgc.net/eccjj