The Hawthorns

1 Oxford Road, Redhill, England, RH1 1DT 17 reviews

Reviews

Recommend
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6th February 2023


Called today to be added to Triage so I could explain what’s wrong. Dr Beck called me and arranged an appt to see me within 30 mins. ABX were needed so good call very professional and helpful. Trainee Dr present who was very friendly made me feel very comfortable. Thank you all for hard work. I appreciate your timing before I got home the ABX were ready to collect from chemist well done Townsend. Excellent service

Suggested improvements
Nothing it was all good

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
15th December 2020


What a fabulous service I received by Ruth at the Hawthorns. She always puts me at ease when I see her. She is friendly and professional at the same time. She really has a manner about her that you can talk to her about anything. She explains things clearly if I am unsure and makes me feel valued as a patient of the practice. Other family members have always spoken highly of her and I agree with them. She is a credit to the Team at the Hawthorns Surgery. Thank you Ruth for all your support and help you have given me and my family over the years.

Suggested improvements
I only saw Ruth and her clinic was brilliant.

Experience
Involvement
Cleanliness
Staff
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Written by a patient
14th February 2019


Over the past 20 years the doctors, nurses, specialists and non-clinical staff have worked as a very effective team, delivering the possible level of healthcare in the cominity. I appreciate the demands on surgery’s has changed and accelerated I’ve rthe decades I have been a patient. Howether, Hawthorns have shown to be proactive in dealing with these changes. I recently changed from private care to NHS mainly because of this outstanding level of care and have no regrets.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
18th November 2015


I have been a patient here for nearly 15 years and can honestly say I would not want to be treated elsewhere. Clean with pleasant staff, never a problem to get an appointment. Knowledgeable, caring Drs and nurses. Saved my life once they did.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a carer
5th November 2015


I have had a lot of contact with the surgery in recent months in relation to my father. I have found the receptionists pleasant and helpful. Sharon, Practice Nurse, has provided a very professional and friendly service dressing my father's leg on a weekly basis. I was impressed with Dr Ansell when he saw my father post operatively and also with Dr Ince who had rung me promptly to discuss my father's medication and explained his reasoning behind the various medication. I could not ask for more. The surgery is clearly v busy but their care and respect for patients is second to none.

Recommend
Involvement
Cleanliness
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Appointment
 
 

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