Share review of The Grove Medical Centre

The Grove Medical Centre 2015-06-16 Person 1 5 0

It is very hard to get an appointment here and I do find the receptionist have little patience and are not helpful or understanding. They are not very discreet either when you are collecting prescriptions/results and seem to talk at you rather with you. (Both in person and on the phone) The times I have managed to obtain an appointment here, I have seen a different doctor every time which has been time consuming bringing them up to speed with my medical issue and I am sure has been time consuming for them having to start form the beginning with every patient they see. I appreciate the area does have a large mature population which I am sure does put pressure on the surgery but what area doesn't? This is my nearest doctors for which I am registered but to be totally honest, I go to the walk in centre at Ahsford hospital now due to the lack of available appointments and the hassle I face trying to arrange anything with the Grove. I did have some investigative work done, yet my results were never communicated with me (my contact details are up to date) I appreciate you can ring for the results but This is given over the phone by the receptionist. Which for myself is not appropriate as A: I would like it explained what the test was for and what the results mean and B: does not offer the privacy I would expect from discussing any type of medical report particular with someone who is not involved in the process, it should the patient and the doctor/nurse they are under.