The Grove Medical Centre 2015-04-20 Person 2 5 0

Whilst the GP's/nurses are very professional and do a great job, the same cannot be said for the receptionists. They can be quite rude and appear to be misinformed when it comes to the online booking system for children, which in a frontline job such as this is one, isn't really appropriate or helpful. Specifically, a 10 week old child is unlikely to have an email account so parents therefore cannot book appointments for their children using the online booking system - a point which the receptionists should be aware of before advising parents to use the online booking system for their children. Further, the system for telephone consultations (i.e. calling at 2pm to speak to the duty GP) is ineffective given all four telephone numbers for the surgery are often engaged and when you do eventually get through to the reception you are informed that the telephone consultation period has ended should to try again when the surgery has closed (at 6pm) in the hope one of the GP's will pick up?! Surely investment in a better more efficient system for this function is required? Its a shame the front of house staff are so poor at their role as it has a negative impact on the surgery as a whole.