Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Glebe Surgery
2024-05-03
Person
4
5
0
3rd May 2024
I was initially declined a Nurse appointment 02 May pm although I had been bleeding from a surgical wound which had been bleeding for 36 hours. It had been dressed by Nurse 02 May morning at 09:30.
I contacted 111 and St Richard’s Eye Clinic also called me. Glebe contacted me mid afternoon with a nurse appointment at 4:50. This time to my relief the wound was dry and redressed by Nurse Jenny.
I am very happy with Glebe Medical staff but getting through the first hurdle of reception is difficult at times. It feels as if it were more ‘box ticking’ and less ‘compassionate triage’
Thank you. J A M.
Suggested improvements
See above ref Reception.
9th May 2024
Response from The Glebe Surgery
Thank you for taking the time to leave your feedback. I am sorry to hear of the issues that you have had. We take all information like this seriously and are always looking to improve our services. As this site is anonymous feedback we are unable to look into specific issues based on the information we get. If you would like to discuss this further please could you complete the form on our website so that we have your details and can contact you about this. https://glebesurgerystorrington.nhs.uk/contact-us/
The Glebe Surgery
2024-05-03
Person
5
5
0
3rd May 2024
Fast efficient appointment
Suggested improvements
Nothing
The Glebe Surgery
2024-05-03
Person
4
5
0
3rd May 2024
Telephone appointment today but having been into the Surgery recently staff very helpful and Surgery super clean.
Suggested improvements
Nothing. All very good.
The Glebe Surgery
2024-05-02
Person
4
5
0
2nd May 2024
Had to wait over 3 weeks for an appointment
Suggested improvements
Make the upstairs waiting area a bit more cosy
The Glebe Surgery
2024-05-02
Person
5
5
0
2nd May 2024
The Glebe staff are always helpful and welcoming.
Suggested improvements
Nothing
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq