Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Glebe Surgery
2023-09-16
Person
1
5
0
16th September 2023
I could not make the appointment. It was impossible to let them know. Ridiculous waste of time.
Suggested improvements
Make it easy to cancel appointments.
The Glebe Surgery
2023-09-16
Person
2
5
0
16th September 2023
Because they are true
Suggested improvements
All if it
The Glebe Surgery
2023-09-16
Person
5
5
0
16th September 2023
It was great
Suggested improvements
Nothing g
The Glebe Surgery
2023-09-15
Person
2
5
0
15th September 2023
It took forty minutes waiting in the phone queue to book an appointment. Then I was sent a message to say the call would be at 10.20, so my wife took time off work to be with me to help with the phone call. However, I did not receive the call until mid - afternoon. It would have been helpful for someone at the surgery to message me to let me know the change of plan, rather than keep me waiting for 5 hours.
Suggested improvements
As above- keep me informed of changes of schedules
The Glebe Surgery
2023-09-15
Person
4
5
0
15th September 2023
This was not an appointment I had requested personally,it was a medication review. I found Dr Woolaston very proactive in her approach and made me feel listened to and valued as her patient.
Suggested improvements
On this occasion nothing.
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq