The Glebe Surgery

The Glebe Surgery 2024-05-15 Person 1 5 0

The phone appointment on Tuesday 14th was cancelled at 5pm previous Friday (due to a doctor "meeting" unavoidable)and I rescheduled for 4 June ... not very happy. Then at 4pm on 13th May appointment reinstated without proper consultation, since by this time I had made arrangements elsewhere for 14th So doctor ends up ringing me twice on 14th when I'm am not available. Complaint has been issued to surgery

Better Comms, better commitment to booked appointments, stop messing around your customers

The Glebe Surgery 2024-05-15 Person 4 5 0

If I need an appointment I always go to the surgery in person. I have not had great success using the phone to book so I don’t try now, I go in person to speak to someone at the desk.

No problem with my Covid jab at all.

The Glebe Surgery 2024-05-15 Person 4 5 0

Wait time for my call to be answered was about 15-20 minutes, I was okay with this as I was not in a hurry to be elsewhere. Once I was through receptionist was extremely helpful, polite and gave me the time I needed and arranged a telephone consultation with a doctor.

Absolutely nothing, superb service throughout.

The Glebe Surgery 2024-05-15 Person 5 5 0

Friendly and professional as always

Nothing

The Glebe Surgery 2024-05-15 Person 5 5 0

Got an appointment on the same day. Dr Ellis was efficient and helpful and I had a blood test the next day It could not have been better

Nothing