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The Glebe Surgery
2024-05-15
Person
1
5
0
15th May 2024
The phone appointment on Tuesday 14th was cancelled at 5pm previous Friday (due to a doctor "meeting" unavoidable)and I rescheduled for 4 June ...
not very happy. Then at 4pm on 13th May appointment reinstated without proper consultation, since by this time I had made arrangements elsewhere for 14th
So doctor ends up ringing me twice on 14th when I'm am not available. Complaint has been issued to surgery
Suggested improvements
Better Comms, better commitment to booked appointments, stop messing around your customers
16th May 2024
Response from The Glebe Surgery
Thank you for taking the time to leave your feedback. I am sorry to hear of the issues that you have had. We take all information like this seriously and are always looking to improve our services. As this feedback is anonymous I am grateful that you have mentioned you've already complained to us so that we can investigate for you.