Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Glebe Surgery
2023-09-12
Person
2
5
0
12th September 2023
The Doctor was running 45 mins late, no apology, didn't listen to my problem, was dismissive and said she would do a referral, which she said will take a couple of years...
Suggested improvements
Stop being complacent about your clients, it is apparent that we are seen as a nuisance, esp those of us over 70.
18th September 2023
Response from The Glebe Surgery
Thank you for taking the time to leave your feedback. I am sorry to hear of the experience that you have had. We take all information like this seriously and are always looking to improve our services. If you feel that you would like to discuss this further please could you complete the form on our website so that we have your details and can contact you about this. https://glebesurgerystorrington.nhs.uk/complaints-procedure/
The Glebe Surgery
2023-09-12
Person
4
5
0
12th September 2023
The locum Dr. Jenkins was great!
Suggested improvements
Am awaiting the folllow up on whether injections can be done at Glebe or at MSK
The Glebe Surgery
2023-09-12
Person
4
5
0
12th September 2023
It is usually hard to get a doctor's appointment and often involves long waits on the phone, but I needed an urgent appointment with a nurse, and the surgery was excellent -- not only did they fit me in to their busy day, but a doctor came to advise too. I was very impressed and could not have asked for better treatment.
Suggested improvements
Nothing this time!
The Glebe Surgery
2023-09-12
Person
4
5
0
12th September 2023
Unless a more urgent need to see a Doctor, it's a wait say for me 7 days. For a female doctor longer.
Suggested improvements
To have if possible appointments available through the NHS app.
The Glebe Surgery
2023-09-12
Person
4
5
0
12th September 2023
Very helpful and understanding staff. Very helpful and clear consultation with the GP.
Suggested improvements
Text sent confirming appointment could state whether F2F appointment or telephone appointment just for clarification for patient.
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq