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The Ferns Medical Practice
2014-12-01
Person
2
5
0
Written by a carer
Written by a carer 1st December 2014
We had a scheduled appointment for our 5 year old child. We arrived early for our appointment and were seen 45 minutes after the scheduled slot with no explanation other than the surgery was overrunning. Our child was in great discomfort and it would have been more helpful if we could have been phoned up and advised to arrive 45 minutes later than planned in order for there to be no detrimental impact on our son. A simple phone call would have made all the difference.