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The Family Practice 2022-05-20 Person 3 5 0

I would like to thank Gillian the nurse in getting me an urgent Drs appointment. My wife tried to get an appointment as I have a suspected skin cancer on my arm. No appointments available. I did have a blood test appointment with Gillian so before I booked in I also tried to make myself an appointment explained I had already had my arm treated for skin cancer a couple of years ago but it never healed and has got bigger, still got told no appointments, anyway I asked Gillian's opinion when she did my blood test, she took one look at my arm, said that needs to be seen urgently, she went straight to reception and got me an appointment for later in the day with Dr Choati. He confirmed it certainly looked like a skin carcinoma given my history (5th) carcinoma, he referred me straight to the Royal Surrey and within the 14 day window I have been for my appointment. Skin cancer confirmed. Now today I have had a biopsy to see what kind it is and what treatment I need. So thanks to Gillian I am now being looked after promptly for skin cancer, if it was not for Gillian getting me an appointment I am not sure when I would of got one as the receptionist on the phone and at the desk didn't even try to help me despite me explaining I had already received treatment in the past for skin cancer in the same area on my arm.

Make sure that patients suspected of having skin cancers are taken seriously and given a face to face appointments and given a slot/appointment when phoning or at the desk put in as an extras if necessary, not being told to try the website/ phone another day then another day. Make exceptions for certain problems. This is the 2nd time this has happened in my experience, both times I got fobbed off when trying for an appointment, then when you finally get to see a Dr they ask why didn't you come sooner...