The Family Practice

St John's Health Centre, Hermitage Road, St John's, Woking, SurreyEngland, GU21 8TD 60 reviews

Reviews

Recommend
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19th May 2023


From the time I went online to explain the skin tag I had that didn't look to good to having the minor surgery to remove it I had excellent and efficient service. Thank you.

Suggested improvements
Every thing was excellent

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13th December 2022


I managed to get an appointment for myself but not my 15 month old daughter although they were requested at the exact same time. It’s harder for my 15 month to be seen as the Woking walk in centre doesn’t see anyone under 2 , so the only other option was the urgent care unit at St Peter’s which I didn’t this was suitable noting the care wasn’t urgent , we just needed someone to listen to Betsy’s chest. However the reason why I am putting this down as good feedback is because DR Gandham was brilliant with Betsy , although it was my appointment she agreed to take a look at Betsy even though we were past her shift, we are really appreciative of this.

Suggested improvements
I would prioritise anyone under the age of 2 for an appointment

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Rating not given.
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23rd November 2022


I realise GP's are super busy, however this surgery is poorly run. You cannot get an apt ever, if there aren't enough appointments to go around to current patients, suspend allowing new patients. The website needs updating, particularly the section about contacting in the afternoon for urgent requests. I can tell you now you have more chance of seeing pig fly than speaking to a gp or medical professional if you call on the afternoon. They say there have been 166 missed apts in October 2022, I find this hard to believe when you can't get an apt in the first place. It's impersonal, frustrating, stressful and very sad.

Suggested improvements
Stop allowing untrained non medical professionals deciding if a patient needs to see a doctor or not. You call yourself a family practice, well you need to get back to the heart of what a family practice does.

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2nd November 2022


I wanted to book flu jabs for my wife and myself obviously so we could visit together but I could not make a double booking. It would be helpful to married couples if it were possible to make double bookings instead of trying to make two separate ones and hope that there are compatible times available.

Suggested improvements
See above comment

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Rating not given.
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22nd August 2022


Since joining St John’s I have been only pleased with their service. From the reception staff to doctors, everyone has been kind, helpful and efficient when dealing with requests/consultations. I have previously had many challenges with the service provided by some practices in the area, however St John’s Family Practice have been the exception. Thank you for your service.

Suggested improvements
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Resources

Short link to review The Family Practice: http://iwgc.net/eb9zb