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The Family Practice 2021-06-28 Person 1 5 0

I am extremely concerned about an ever increasing amount of information that everyone is having to provide for no apparent reason. This is an infringement of liberties a waste of valuable time and bizzarevobsesdion with collecting information for potentially greedy purposes, whether be it for commercialising information or simply investing it without any care to an individuals time or willingness to participate. I am NOT happy. I know many other people are not either. You sent me a text that asked me to make an appointment to review my medication. I called to make tge appointment. The voice message told me to use your website I used the website. Couldn't find where to book the appointment. I called back. I was shown how to navigate the many pages that lead me to a form where I had to give a large number of unnecessary information only to send the form without appointment at all. This is all wrong. All of it. From the point of view of customer service, patient management, unnecessary information gathering, difficult to find forms, a reception that is apparently skilled in navigating your website only, irrelevant questions, time wasting, etc, I cannot believe that everyone is just going along with all these without questioning. Many may be intimidated by the technology while those gathering the information are hiding behind the Internet with no faces, names or possibly even an actual identity. The whole thing is a complete mess. I've been in information security for decades and I can tell you that this is not good for any of us. It's eroding our liberties. It's destroying the culture. It's creating anxiety and the fear will create greater damage on many level. It take every one of us to think about our rights before we start gathering information for no good reason.

Just let people make appointments on your site. Just as they would if they came to see you in person. No phone recordings. No information gathering. Destroy any unnecessary information. Simple.