The Dame Sybil Thorndike Health Care Centre 2021-08-18 Person 1 5 0

I have been at the surgery for around 7 years. For all this time I have had a long term condition requiring annual checks. I wanted a quiet life so I didn't mind that they ignored me for this time as I am in good health and the medication I take is generally considered to be very safe. Starting a year ago the doctors started hounding for me to come in for the checks involving blood pressure and blood tests. About a month ago they confessed to me that they don't actually know what to do with me since they can't see from my medical records what to do. Now they have referred me to the service I originally went through around 15 years ago, requiring me to go on a four year waiting list for information to be given to them that they can easily look up on the internet or various medical resources. It is causing me major problems in my everyday life because it was so stressful going through the process originally. At the moment it is impossible to talk to anyone and get information about what they have put in the referral, whether I will have to go through the full assessment process or not. The doctor is now on leave and no one else can speak to me or even give me basic information, it is disgraceful.

Take initiative and do some basic research which would prevent the need for a lengthy unnecessary referral process. This would not take long. They can also look up the actual person they need to talk to and not generically refer me to the service they think I need because that is the place that deals with people in my situation.