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The Dame Sybil Thorndike Health Care Centre

Longley Road, Rochester, Kent, England, ME1 2TH Also known as: Dame Sybil Thorndike 1 2 3 4 5 19 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
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Reviews

 
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1 2 3 4 5
4th September 2023


Very hard to get an appointment sometimes .


Would be better if you could book an appointment in advance

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
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1 2 3 4 5
26th June 2023


It is very difficult to get an appointment without queing up before tge surgery opens or completing an econsult a couple of times. But saying that i have been given appointments over tge weekend which is very good. The doctors are all very kind. The majority of the reception staff are helpful and the support nurses are very kind.


More holistic aproach to care with follow up of conditions

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
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1 2 3 4 5
28th February 2023


Great surgery


Difficult to get appointments sometimes

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
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1 2 3 4 5
22nd December 2022


It is sometimes very difficult to arrange appointments. The surgery approach is getting better . Eg I was asked by Dr Moldovan to arrange a double appointment for around 20th January and this cannot be arranged . Now I will email the surgery and I trust this request will be met , however although I am in my late 60’s I am computer savvy , many of my friends of the same age are not and struggle to get appointments. I say , it has got better of late but there is always room to improve. Thank you Keith Waterfield


The previous comment, more accessible please , the latest phone system is better than before . Removing the Covid warning would free up a lot of time over the course of a day ( we all know now it has been with us for coming on 3 years now) , this warning must take an inordinate amount of time when people are trying to contact the surgery . Thank you Keith Waterfield

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
Report this review
1 2 3 4 5
5th December 2022


It appears very hard to get a timely appointment Appreciate this is due to demand but I had to wait over 3 weeks for appointment which necessitated a trip to A and E … this not effective use of NHS resources


Just appointment system I’ve been told I can book on line but have never been able to access this facility

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
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Short link to review The Dame Sybil Thorndike Health Care Centre: http://iwgc.net/ecbch