The Croft Practice

It would be helpful if one could see the same doctor on successive visits for the same condition.

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I saw a doctor who I have never seen before, I even thought he was a stand in. He informed me he had been there for years. A fantastic doctor with a great manner. I would happily ask for him again. I have serious long term health issues and can get anxious seeing doctors. I even made a comment to the receptionist on my way out about the doctor.

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I waited a few weeks for an appointment, but realised that blood test results were needed before the doctor could give any further diagnosis. The doctor was polite, friendly and helpful.

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Sorted issue out with prescription and drugs using website messaging. Obtained appointment for blood tests at time convenient to me.

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Wait for ages to get through on the phone then you can get unhelpful/inconsiderate receptionist who makes you feel like your wasting their time & almost have to breakdown to get an appointment! Not all receptionist are like this but there are a few!

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Involvement

Cleanliness

Staff

Appointment