10 Corfton Road, Ealing, London, N/a, W5 2HS
The office staff and the manager are in general lacking in manners, care and understanding of the patients needs and position. The lack of communication and accuracy of the messages passed to the doctors is a dangerous and disturbing problem which they will not agnowlage or address. The doctors are fantastic except for one exception Dr Sakumaran who is the major partner in the surgery and cares more about finances than peoples lives. On the other hand Dr Fragoyannis one of the most sensible, intelligent and caring doctors I have met.
This is a fantastic surgery, and a credit to the NHS. The receptionists are friendly and knowledgable; not the control-freak gatekeepers you can get elsewhere. I have a young child with an ongoing skin problem, so we have spent a lot of time in the surgery this past year. It’s been relatively easy to get emergency appointments or a call back from a doctor, without ever being made to feel like we’re wasting the doctor’s time. My son was also referred to a specialist very quickly, and happily his condition is now under control and we’re able to get his repeat prescriptions via the online tool - it’s even delivered to our local pharmacy!
This used to be an amazing surgery, but now it’s weeks before you can get seen. New doctors start and others leave and you’re never informed. They want everything done electronically but the systems never work. The receptionists (baring one) are rude and have no time for you. The saddest bit is that if this was purely on the main 3 doctors and their standard of care (when you can see them) then they would deserve 5 stars all the way
This surgery is one of the best I've ever experienced. The entire team (reception, nurses, doctors, practice manager) are extremely helpful. They often go far beyond the call of duty to help you.
Sometimes tricky to get an appointment when needed and I have experienced 1 week appointment unless extremely urgent. They should improve to 2/3ax wait for non urgent requests.