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The Callowland Surgery
2023-03-21
Person
0
5
0
21st March 2023
I made calls every morning at 8 am for four days and I was waiting for an appointment for my son. The day one they have given me an appointment with a pharmacist whereas the GP instructed me that she need to see my son in one month and one2one in a month's time. I re-attempted to get an appointment with the doctor on the next day but they refused to give me an appointment claiming that they do not have appointments even without taking a second to see the system to check the availability she said that she can recall me that I was calling yesterday and because of that I am not entitled to another appointment. This is clearly discrimination. The lady was rude and unhelpful to me. She asked if I had called yesterday and immediately told me that we did not have any appointments available meaning she has not even looked at her screen but decided that I am a pain for her. I was taken aback by the way she addressed me. Very poor service. Receptionists are extremely rude to patients.
Suggested improvements
Please train your staff to how to treat patients kindly and nicely.