The Callowland Surgery

141A Leavesden Road, Watford, England, WD24 5DG
1 2 3 4 5 7 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
 

Reviews

Showing reviews for the last 12 months, Show all reviews
 
1 2 3 4 5
9th May 2021


I am no longer with the callowland surgery and the brilliant dr Wendy levison. She was a great doctor. I now live in Norfolk and have a great doctor, but doc you will always be the best. Emma meagher Now Emma Carr x Sorry I meant Helen


Well I had a blood test done years ago and the receptionist clearly wasn’t with it, I know coming from a drinker, but totally sober that afternoon, anyway I had a phone call a week later saying that the lady how took my blood had accidentally pricked her finger with my blood and had an HIV test! A week or 2 later and it was up to me to have a test for hiv hep c and b, I did have the test to put the receptionist mind at rest. Negative all around. I tell you what tho nurse Emma was so apologetic and said it would never of happened if she was there. A shambles big time but I took it no further

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
28th October 2020


I have been with the callowland surgery for many years now and as A family we fortunately do not often need to visit doctors however recently I’ve experienced huge problems with service I’ve received on my own visits and my sons visit. My experience- being referred for tests of all kinds from my doctor I was told to make appointment with nurse which receptionist booked for me only to find (on the day of visit) the nurse wouldn’t carry out test and I was sent away worrying and without tests done My son - booking an appointment for a vaccine, receptionist made appointment. At the appointment the nurse told me I had to check if he had 100% not had vacation at school and gave me an email then said once they had confirmed that it would be ‘no problem and she would definitely administer’. I was a little concerned that his doctor didn’t have his full medical records . I spent the time backwards and forwards to get confirmation that he hadn’t had it but finally got the email to say he hadn’t so called nurse directly to rearrange another appointment At this appointment he was once again refused the vaccine. My issue is this , why waste our time and the appointment time at the surgery. A simple telephone call to cancel and explain would have been appreciated. Instead we visited on 3 occasions between us to sit in a waiting room and wasted 3 appointments. The lack of communication is unreal and leads to very frustrated patients and as I say completely wasted appointments.


Communication before the appointment. Better communication within doctors. Having up to date medical records

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5


{{category}} working at The Callowland Surgery ({{entities.length}})
Order by: surname | rating | review count
{{entity.name}}
{{getReviewCountLabel(entity.review_count)}}
{{entity.name}} {{getReviewCountLabel(entity.review_count)}}

Resources

Short link to review The Callowland Surgery: http://iwgc.net/ecd2c