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The Callowland Surgery 2023-03-21 Person 0 5 0

I made calls every morning at 8 am for four days and I was waiting for an appointment for my son. The day one they have given me an appointment with a pharmacist whereas the GP instructed me that she need to see my son in one month and one2one in a month's time. I re-attempted to get an appointment with the doctor on the next day but they refused to give me an appointment claiming that they do not have appointments even without taking a second to see the system to check the availability she said that she can recall me that I was calling yesterday and because of that I am not entitled to another appointment. This is clearly discrimination. The lady was rude and unhelpful to me. She asked if I had called yesterday and immediately told me that we did not have any appointments available meaning she has not even looked at her screen but decided that I am a pain for her. I was taken aback by the way she addressed me. Very poor service. Receptionists are extremely rude to patients.

Please train your staff to how to treat patients kindly and nicely.