The Bromley Common Practice 2015-07-30 Person 4 5 0

I had a bad experience at Kings College Hospital when referred for a possible hip replacement. I came away very upset by the way I was treated, Dr Chandan had referred me, so I returned to see him again. He persuaded me to try physio again and prescribed painkillers. From there I was referred onto the PRU to see a different Orthopaedic surgeon. Waited some time for an appointment due to the PRU cancelling one and not telling me, so turned up for an appointment I no longer had as should have been seen two months earlier. Received great service from one of the secretary's Elaine at BCP who found out what the mix up was and got me an appointment within two weeks. Subsequently saw a lovely surgeon who agreed with my scan results and Dr Chandan's diagnosis that I needed a new hip only in mid 50's so bit of a shock. Hopefully will have that done in September. Dr Chandan and the surgeon have encouraged me to complain to Kings about the doctor I saw there and I have now done so. This practice strives to help us, the patients and is very reassuring. The receptionists do a marvellous job especially with the amount of abuse that is directed at them. I have witnessed it on several occasions,they remain professional. The nurses are excellent too. I think we are very lucky to have such a good team at BCP. The doctors we now have, have a wide range of knowledge and experience. At the end of the day if you have something you are not happy with, talk to the staff rather than post anon on other nhs websites. Keep up the good work!