Share review of The Bromley Common Practice

I'm glad that you think the doctors are great and sorry to hear you think I was rude. I tried very hard to help and would never tell a patient to go elsewhere. I'm sorry if I wasn't clear enough when we spoke and that led to a misunderstanding. I promised to look into the complaint you raised about a member of our staff which I am in the process of doing. I have also chased up your results again with the laboratory and sent a 'Quality Alert' regarding slowness of reporting, as agreed. I'm sorry your recent experiences have not been entirely positive and hope that your next interaction with the practice is greatly improved.