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The Bromley Common Practice
2017-04-11
Person
4
5
0
Written by a patient
Written by a patient 11th April 2017
I realise the surgery is busy but often if I need a short notice appointment usually for my kids, they tell me to ring back the next day at 8.30am or come to the surgery at 8am. This isn't always feasible when its during school run times and also I work.
I'm not sure what the work around could be but it does become frustrating at times, especially when I don't ring unless I have to!
3rd May 2017
Response from The Bromley Common Practice
Thank you for your feedback. The reason you are asked to call back/come in the following morning is that we release a lot of 'on the day' appointments at 8am and 8.30am. We hoped that 8am would be before the school run, but I appreciate it's a very hectic time of day! However the appointments are released online at the same time as they are released to our reception team, so you may benefit from setting up online access and booking via your PC/smartphone. You can even download and app to make it easier to book/cancel appointments on the move. Please see our website or reception staff for more information.