The Bromley Common Practice
Crown Medical Centre, 3 Mackintosh Street, Bromley, Kent, BR2 9GT
165
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Bromley Common Practice
2017-06-12
Person
1
5
0
Written by a patient
Written by a patient 12th June 2017
I had a appoitment today at 10.40 am and came to the surgery on time. The automatic check in screen was not working so I checked in at the reception. After waiting over a half an hour I went back to the reception to ask what is going on. I've been told that doctor is too busy, and that there is another 4 people before me! So that is another 40 minutes at least, because of 10 minutes appoitments. Not happy at all to wait over an hour for my appoitment and mainly I have not been informed of such a delay when I checked in! As I had my 15 months old son with me I couldnt wait any longer, so I asked at the reception for an appoitment for tomorrow. As usual, I have been told that there is none only next week Monday! Not a happy patient!
15th June 2017
Response from The Bromley Common Practice
I'm sorry that you were kept waiting for your appointment on Monday. Sometimes doctors running late is unavoidable due to the nature of general practice, but you are absolutely correct that someone should have kept you informed of the delay. I shall reiterate this with our reception team again. Whilst we encourage patients to book in advance when possible we always release a batch of appointments on the day. Sorry once again that you were not happy with your recent experience of the practice.
The Bromley Common Practice
2017-06-05
Person
5
5
0
Written by a patient
Written by a patient 5th June 2017
The staff are very professional and helpful. Alternative appointments are no problem and staff pleasant.
The Bromley Common Practice
2017-05-30
Person
5
5
0
Written by a patient
Written by a patient 30th May 2017
Danny Stevenson I see doctor chandan most of the time but all the doctors are very good too Dr chandan gave me an injection in shoulder which has helped pain and also pain patches for my other pain which has helped greatly he is always very helpful the receptionists are also very good always helpful and polite I have been with this practice for about fourteen years and have always been happy with the care given
2nd June 2017
Response from The Bromley Common Practice
Thank you so much for your comments
The Bromley Common Practice
2017-05-23
Person
5
5
0
Written by a patient
Written by a patient 23rd May 2017
I was impressed.
Visited reception on Monday and received a warm smile and advice to come back early the next day for the open doctors surgery.
Arrived next day at 8-20 am, and secured an appointment for 9-30 am.
I returned and was seen by a doctor at exactly 9-30 am.
Dr Chandon was warm and gave me confidence that he know what he was doing. He sent me for an x-ray immediately.
The service could not be improved...
2nd June 2017
Response from The Bromley Common Practice
Thank you for your feedback
The Bromley Common Practice
2017-05-04
Person
4
5
0
Written by a patient
Written by a patient 4th May 2017
All good
Resources
Short link to review The Bromley Common Practice: http://iwgc.net/ejhf4