The Bromley Common Practice

Crown Medical Centre, 3 Mackintosh Street, Bromley, Kent, BR2 9GT 165 reviews

Reviews

Recommend
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21st May 2023


The appointment system is appalling and bordering on inhumane. I have ring 37 times two days in a row. At first you get cut off as there are too many callers and then finally when you are lucky enough to join the “lottery” that enables you to hold your queue position and be rung back you find that when you are rung back all appointments are gone. I found this 3 days in a row and I was in tears as I have been so unwell with chronic migraines happening every night.

Suggested improvements
There needs to be on going care and the ability to see the same doctor. You need to be able to make follow up appointments about your condition and to discuss test results, I have had tests done recently and you have to ring in to find out. There is no consistency of doctors so you are left feeling very uncared for. The secretaries and people of the phone are amazing and so kind and I feel sorry for them as they are having to deal with such an ill run surgery of doctors. But critically and urgently they have to sort out their appointments system. It has caused my anxiety to come back given how ill I currently am and I know I am going into tomorrow to make that stressful phone call to try and get an appointment that I couldn’t make for 2 days last week.

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3rd August 2022


I have to say I am so happy with my doctors surgery - I have had to get 3 urgent appointments and have been able to get them quickly, within the hour on occasion and was referred for tests and had them all done in the week and then had a follow up appointment. I am very happy that this is my surgery the reception team are always helpful and the doctors are always nice. Thank you.

Suggested improvements
would be nice to be able to book appointments online rather than calling at 8am however appreciate that might be difficult to manage.

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7th January 2022


All the ladies at the reception are very good and helpfull

Suggested improvements
I think all ok

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23rd December 2021


Great surgery. Very helpful and lovely staff.

Suggested improvements
N/A

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23rd August 2021


My husband saw dr chanden today for cortisone injection in foot and was very happy .dr chandon is always so helpful and explains everything and is very good at what he does the injections help a great deal .very lucky to have such a good doctor .all the doctors are very good and reception staff especially with the pandemic going on .thankyou to you all

Suggested improvements
I think everything is fine as it is never had any complaints everyone always so helpful

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Resources

Short link to review The Bromley Common Practice: http://iwgc.net/ejhf4