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The Beacon Health Group
2014-11-19
Person
2
5
0
Written by a patient
Written by a patient 19th November 2014
Recently a few of the reception staff seem to have a lack of empathy, whuch is sad because I always highly rated the surgery until recently.
The doctors and nurses are great... They always take time to explain why they recommend a certain treatment or not.
27th March 2015
Response from The Beacon Health Group
Thanks for taking the time to leave feedback. I am sorry that you feel that the Receptionist’s occasionally lack empathy. Should you wish to discuss this matter further please do not hesitate to contact me at the Surgery – Mrs Bernadette Curtis, Practice Manager.