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The Beacon Health Group
2014-12-15
Person
4
5
0
Written by a patient
Written by a patient 15th December 2014
I think that if u call for results the call should be taken in private. I have heard the front desk tell patients results over phone for all waiting room to hear!
Apart from this I have no problems with the surgery!
Special mention to Martina a nurse here who always explains everything and was fantastic with my daughters injections she didn't let on to her what she was going to do but managed to keep me involved at all times.
9th January 2015
Response from The Beacon Health Group
Thank you for taking the time to leave feedback. It is usual policy to take/make calls of this nature where they cannot be heard by patients in the waiting room. I hope my response helps you. However, should you wish to discuss this further please do not hesitate to contact me at the Surgery. Bernadette Curtis – Practice Manager