The Beacon Health Group 2016-06-15 Person 2 5 0

It is a shame to have to write this as in general some of the doctors are really very helpful, knowledgeable and efficient, as are the receptionists. However, it seems that it is impossible to see the same doctor twice if you have an ongoing condition. I had an illness that lasted 10 weeks, visited the surgery once a week or so during that period, and had no continuity of care, with each doctor seemingly disagreeing with the previous doctors advice. Having recovered I made a written complaint to the Practice Manager, I received no acknowledgement, so took in the same letter 4 weeks later, and a year after the event have still had no return correspondence. During the period of illness, I saw Dr McAllister who was absolutely brilliant, and who requested that I see her again a week later, it was impossible to book an appointment. Having visited the new surgery today, I have to say I am impressed, and the doctor I saw was great, however I don't envisage the general health provision improving.