The Arundel Surgery

The Arundel Surgery 2023-07-20 Person 5 5 0

I had an excellent experience on Monday when I phoned mid morning in the hope of getting an appointment with Dr Roux sometime soon.I was given an appointment that morning and when I saw the Doctor she was extremely helpful and constructive with her advice.

All good.

The Arundel Surgery 2023-07-20 Person 5 5 0

We are very pleased with the service we get from the Arundel Surgery. Dr Roux, the nurses and the staff are kind, helpful and respectful. My wife has Alzheimer's and the support is excellent

Maybe a bit prompter on sticking with appointment times, but we appreciate that this is difficult.

The Arundel Surgery 2023-07-20 Person 5 5 0

Always helpful, kind and listen

N/a

The Arundel Surgery 2023-07-19 Person 4 5 0

The receptionist was very friendly and helpful. It isn’t always easy to get an appointment but I think like most DRs surgeries they are short staffed and do their best. Dr was helpful and friendly. Surgery very clean and tidy

The self service check on could be better sign post as they have moved it to where you come in to the reception and then attached paper copy letters with other info so I thought was just notices. All fine though receptionist was very helpful .

The Arundel Surgery 2023-07-19 Person 3 5 0

There never seem to be any appointments available with actual doctors and the receptionist become quickly defensive if you question this. They then use accusations along the lines of ‘you are being aggressive or argumentative’ when you question them or further try to get help. It really isn’t a good experience. You worry every time you make a call to the surgery as you don’t know what response you’re likely to receive or what you’ll be accused of. You are dealing with people who are ill and anxious, receptionists need to have more empathy and make every attempt to problem solve.

Employ more Drs at the practice. I’ve been ill now for nearly 6 weeks. I’ve seen two nurses, a Doctor at the minor injuries in Bognor and now a paramedic about the same ear issue. I’ve had two types of antibiotics and now have further drops and sprays for the same ongoing issue. I have not seen one doctor at the surgery as there are no appointments and wonder how anyone ever gets to see an actual doctor?