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The Apples Medical Centre
2016-04-15
Person
4
5
0
Written by a patient
Written by a patient 15th April 2016
Would have been five stars throughout however the receptionist to whom I spoke on the telephone questioned my request not to see a particular doctor and then proceeded to tell me that my views were incorrect. I have had to sign up for remote booking - less availability? So that I do not need to speak with this particular receptionist again. Previous encounters have been great but this has knocked my confidence in the team.
15th April 2016
Response from The Apples Medical Centre
Dear Patient, Thank you for your feedback, we appreciate all feedback from our patients as we do our best to give excellent service to our patients. Please be aware that you do not have to sign up for remote booking, you are welcome to phone the surgery to book appointments. If you would like to discuss this issue further please do contact me, Philippa Cannings, Practice Manager 01935 812633