Share review of Thameside Medical Practice

Thameside Medical Practice 2016-01-28 Person 2 5 0

One of the doctors left me a message asking me to call them, no other information was left so a little later in the day I called back. I don't know which receptionist answered the phone but I asked if the doctor was available and that they had left me a message asking to call. I was then interrogated about what I wanted to speak to the doctor about. I said I didn't know what the doctor wanted but that I was simply returning a call made to me. I was told in no uncertain terms that no doctor would leave a message like that and I must know what it was about. After seven minutes of explaining myself again and again the receptionist finally agreed to leave a message for the doctor who might then call me back or not depending on whether my call was genuine. I really don't understand the hostility of the receptionists at this practice, some are helpful and some require you to jump through hoops of fire even to leave a telephone message. You never know who you are speaking to so it is impossible to make any sort of complaint. I think these people are beyond training and the only solution is a mass clear out of these wastes of tax payer's money.