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Thameside Medical Practice
2022-11-22
Person
4
5
0
22nd November 2022
My 89 year old mother moved to the area nearly 3 years ago and registered with the practice. Compared to her previous surgery, they are a delight to deal with. I had to make an appointment for her recently and was sceptical of the online form I was required to fill out. However, I had a reply within 10 minutes, offering an emergency appointment. Dr Zeffert-Anderson took a lot of time with my mother and was very patient and empathetic, so my mother left the appointment reassured. I have been very impressed with the practice overall.
Suggested improvements
It would have been helpful when I first called to make the appointment if someone had explained that the online appointment system is a much quicker way of triaging.