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Teams Medical Practice
2024-04-13
Person
3
5
0
13th April 2024
Impossible to get an appointment. Have to ring up as soon as the lines open and compete for an appointment. Once they're gone for that day, your turned away to try compete the following day. I have rang 5 days in a row and been unsuccessful at getting an appointment. My issue needs addressing but is not urgent and could wait a week or so to be seen. Asked to be booked in for a later date, they won't. Just have to ring and hope for a same day appointment. I can't take a same day appointment as I would need to give my employer notice to arrange cover for me whilst I attend either in person or phone. I informed receptionist of this and she couldn't of cared less
Suggested improvements
Not everyone can attend at a drop of a hat. Offer bookable appointments for the days and weeks ahead.