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6th April 2024


When you work full time it’s not ideal to have to ring every day to try and get a appointment.For example I rang at 8.o clock in the morning to be told I was in a queue I was number 6 when I got through to receptionist she said no appointments left .I think this system doesn’t work you should be able to pre book a appointment for someone that doesn’t use the doctors often it’s disappointing you can’t get a appointment.I eventually got a appointment 2 weeks later after ringing day after day has the surgery got to many patients.

Suggested improvements
I think the surgery needs to save appointments for people who are sick and need to see a doctor ,not to be told to ring in morning .

Experience
Involvement
Cleanliness
Staff
Appointment