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9th April 2024


I have recently seen two GPs for two different issues. I felt extremely happy with the outcome of the appointments and felt hopeful about receiving support. Since then, both GPs have failed to follow up as promised and outcomed appointments/test results as no further action. One GP has documented incorrect information and support which I specifically did not agree to within the appointment.

Suggested improvements
Your GPs need to complete the actions as agreed with their patients in the appointments. Why involve a patient in a plan and mutually agree actions and not do this? Information documented (which can be seen by patients on the NHS app!!) should accurately reflect what was discussed in the appointment.

Experience
Involvement
Cleanliness
Staff
Appointment