Share review of Tanworth Lane Surgery

Tanworth Lane Surgery 2018-06-07 Person 1 5 0

Impossible to get an appointment. You call everyday to be told "call back at 8am tomorrow). You call back at 8am on the dot and you are on hold for 15+ minutes the phone finally starts ringing and now there are 2 options, the receptionist either picks up the phone and puts it straight back down or you are told all the appointments are gone which I cant understand as I rang 8:00am. I have been waiting for weeks to get an appointment for my ingrowing nail which is badly infected. It has taken me over a month to actual get it seen to (never see the same doctor twice) Receptionists definitely need replacing, there is no sympathy when you explain the situation, more of an "oh well" impression. Very rude. I have been with them for 20+ years before they were even in this new location. It is all good having a state of the art facility but you need the service to follow it up!!