Tanworth Lane Surgery 2020-09-11 Person 1 5 0

Stopped my Wife's drug as "due for review" A drug which must not be stopped. Hospital prescription. Putting her at risk. Kindly Pharmacist issued a couple of tablets to keep her going while sorting it. Phone calls to Tanworth Lane is usually 35 or 40th in queue. Despite promises to resolve it from T.L. no action taken. 5 calls to T.L Has cost me £16:83 on a landline. Finally resolved in a panic, and given profuse apologies. They phoned me, to talk about my recent blood test, and gave me an appointment for 11:30am on 11th Sept at the Village Clinic. Turned up at clinic, was told to wait in my car for telephone call. Waited outside instead. Then told, the previous appointment had not turned up, and I would have to wait. Then told, I didn't HAVE an appointment, BUT, I had one last week (2nd) which I didn't turn up for. !!! How did they know who I was, if I didn't have an appointment? After a row, about me receiving text messages, to go for a blood test, I'd already done, I left. Arrived home, and received a telephone call, to say they hadn't got my mobile number on file. How were they going to phone me in my car, if that was the case. Nearly every dealing with this medical business produces mistakes. They can't ALL be incompetent, can they? I would move practices, but this group seems to have bought up all the local ones. Had trouble there too. Park Surgery? Treated my back pain as Psychosomatic, paid to see a consultant, and after a scan, it appeared I had a tumour on my spine. (Actually a crushed disc.) Union Rd? Constantly streaming nose one side, treated with decongestants. Paid to see a consultant, and I had a fractured scull. Move to Tanworth Lane, and they move it to the far end, and, THEN refer you to the Village Surgery. Went to the Orthopaedic Hospital fro a steroid injection in my back. Wake up totally paralysed, unable to even open my eyes, and realise there is a "Crash Team" working on me. Two hours apparently. Then somebody stuck an Oxygen mask on me, without turning on the Oxygen, but I had recovered enough to turn my head aside. Never trust Nurses, Doctors, or hospitals !! Oh, and Receptionists.

Have a telephone system, that doesn't take 30 - 40 minutes to get through to. Be more careful with repeat drug requests, and don't just label everything as "due for review", just based on date. Some are NOT. Don't refer Tanworth Lane patients to the Village Surgery, when it is an out in the country taxi ride away for people without cars. Moving from the end of Shakespeare Drive, to the end of Tanworth Lane s bad enough. When my eyesight prevent driving, it's not a journey I can do on my mobility scooter.