Tanworth Lane Surgery

Written by a patient

Nice polite staff.have to wait 2weeks to see Dr Stacy Told to call morning for app. Wait near hour for sewer then no appointment. Since changeover surgery is really bad

Recommend

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Appointment

Written by a patient

I have been a patient here for 22 years and had always recommended the surgery highly but since the change to combined surgeries I find it impossible to ring and get an appointment. When you ring you get through to the mainline you then select 3 for Tamworth Lane and that line is engaged which means you are charged for the call. This happened to me on three occasions where I ended up making in excess of 20 calls each of which are chargeable. Once you get through the staff are very helpful and very pleasant.

Recommend

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Cleanliness

Staff

Appointment

Written by a patient

Generally appalling level of customer service from this GP surgery. Consistently have to wait over 30 minutes to get through to the surgery by telephone. Not enough doctors means it's virtually impossible to get an appointment within an acceptable timeframe. With one exception the receptionists are unhelpful, not all knowledgeable and very poorly trained. On two occasions telephone appointments with a doctor did not happen, with no contact or apology. We have had to wait over a week for a prescription on three separate occasions, and we had to wait for nearly two weeks for a referral letter. On one occasion we even had a call from the GP surgery asking us if we knew what the dosage should be for a prescription, when the information was clearly detailed on the consultant's original letter. We have now moved to another surgery because simply the level of service we have received from this GP surgery is totally unacceptable.

Recommend

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Appointment

Written by a patient

Modern, spacious, clean and progressive, with parking and co-sited pharmacy. Non-emergency bookings and a repeat prescription requests available on-line. Same-day appointments are released twice daily at fixed times and you can usually see one of the GPs quickly when you need to.

Recommend

Involvement

Cleanliness

Staff

Appointment