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Tadworth Medical Centre
2016-01-07
Person
4
5
0
Written by a patient
Written by a patient 7th January 2016
When you are waiting for an appointment as the surgery opens there are 2 receptionists at the window and usually 2 at the back, but it always seems that the 2 at the front answer the phones so therefore walk ins still have to wait. I think a better idea would be that either 1 answers the phones and the other deals with the walk ins or the back receptionists deal with the phones and the front 2 deal with the walk ins.
The radio should not be on first thing as half the time the receptionists dont hear what you say so therefore have to repeat again.