Tadworth Medical Centre 2023-04-18 Person 2 5 0

I attended an appointment today - I had placed 2 queries online and when offered an appointment I was told to discuss everything at my appointment (I was told to do this by the receptionist who phoned and offered me the appointment. I ended up seeing Dr Chouhdry - whom I had seen in the past and I was not happy with it. My appointment was with her again. Upon arrival she was running late - when I saw her I spoke to her about my facial lesions and i felt fobbed off with the responses, to try alternative creams (which I already had), but I kept quiet as I could see I was not getting any advice or help different to what I was told the last time and what I already knew. I requested medication I was informed to get post surgery (I had already sent my letter through) - this wasnt uploaded onto the system properly. She printed the prescriptions as requested and told me to make an appointment for the B12 injection. I also had an awful cough which was causing pain on my post surgery incisions. When I started to explain this I was told to stop and make another appointment as she was running late. Being a mother of 2 toddlers - one disabled child and one with autism - working full time and being post surgery - time is definitely not a luxury for me. I was told to explain everything to the GP at my appointment. It would have taken 2 minutes to check my chest as I am very rattly and every time I cough one of my stitches is really painful and I was worried about a possibly hernia (which I was told to be aware of). She was really rude and said she is running late and I need to book in with reception for another appointment. Again - running late is not my problem. She was running late to see me. Appointments go quite quickly. At reception I was told there were no more appointments and to call or send a request the next working day or call 111. When I was already there and literally took 2 minutes to look at the incision check my chest - the GP response was really poor. I remember my very first appointment took literally 2 minutes - and I was seeing the same GP for the same condition. I will definitely not be seeing her again. She was rude and just keen to get me out of the door ASAP.

Uploading my letter properly. If the GP will only see me for one condition at a time prep the prescription prior to my appointment - not waste time hunting for the letter. Do not tell a patient to rebook - conditions can get worse and 2minutes can help - if you're running late don't take it out of my appointment time. If I was going to get the same advice from the same GP - phone me - do not make me come in to just waste my time with the same advice and be keen to get me out of the door. Also when placing a complaint the question is - if its postitive or negative. If negative the practice is fully booked. If positive you can fill in this form. This is very misleading.