Share review of Sydenham Green Group Practice

Sydenham Green Group Practice 2022-12-09 Person 1 5 0

The receptionists are rude, unhelpful, unapproachable, dismissive and patronising. They speak with a tone and do not listen. Frequently, conversations are frustrating and the receptionists regularly exchange glances when you speak to them. The nurse behaved dreadfully. Just before I was about to have my smear test, she accused me of being rude, having an attitude and taking out my frustrations about the receptionists on her. I most certainly did not. I tried to tell her that but she just kept talking over me. She said she would not see me if I continued to have attitude. Bewildered I picked up my bag and walked out. She called out after me stating that I could take 5 minutes to calm down and come back in if I wanted to. What a joke! I have a hidden disability and because I am vulnerable at the best of times, I try my hardest to avoid stress at all costs. Distressed, angry and confused, I left the GP practice feeling far worse off than when I had arrived. My symptoms flared up for several days after and my medical needs were not met.

Re-train the receptionists and/or employ people who care and have respect for the sick and vulnerable.