Sydenham Green Group Practice

26 Holmshaw Close, London, England, SE26 4TH 10 reviews

Reviews

Recommend
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27th November 2023


One of the worst places to go if you are unwell. The receptionists hate people, are unhelpful, unapproachable and rude. Getting an appointment is impossible and their online booking system doesn’t work. I have now left this surgery to prevent my poor health from deteriorating further.

Suggested improvements
Better training for the receptionists. They don’t seem to understand patients don’t come to the surgery to have a party and they make the difficult process of navigating one’s health ten times worse Make sure the technology works before fobbing patients off Find volunteers wherever possible Can’t really speak about the doctors because I can’t get an appointment and the last doctor I spoke to was a random on the 111 service

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24th May 2023


Was sent a text message informing me to get in touch with GP for the results of a X-ray. Spent 1hour and 30 minutes on the phone only to have someone on the other end to hang up on me .. next day after 3 attempts got through to one of the receptionist only to be told that they couldn’t give me a telephone appointment.. But was informed that I could use the app to book appointments.. Tried that No telephone appointment.. Is this the service that this surgery offers then it is no wonder it is in the bottom 10 of surgeries in SE London ..

Suggested improvements
Turn the phones off when there is no chance of an appointment. And not have people thinking they have opportunity to get appointments. Don’t send people text messages telling them to get in touch with the surgery when even telephone appointments aren’t available Ask the surgery manager if he or she thinks there doing a good job

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19th May 2023


First come first serve appointment system which the extremely rude receptionists are more than happy to aggressively inform you of. Been trying for 3 weeks to get a telephone appointment and I must say that it's easier for my dog to get an appointment with the pdsa. The lack of concern that they show thier registered patients is appalling and makes me wonder just what it is they practice at the Sydenham green group practice???

Suggested improvements
First, get rid of your first come first serve appointment system as it shows a huge lack of concern for your patients and is causing patients to suffer unnecessarily. Second, get rid of or retrain your receptionists as they are always extremely rude and hang up the phone on you 99% of the time. Third, reduce the time a person has wait on the phone when calling to make an appointment. At present it's an average of one hour.

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9th December 2022


The receptionists are rude, unhelpful, unapproachable, dismissive and patronising. They speak with a tone and do not listen. Frequently, conversations are frustrating and the receptionists regularly exchange glances when you speak to them. The nurse behaved dreadfully. Just before I was about to have my smear test, she accused me of being rude, having an attitude and taking out my frustrations about the receptionists on her. I most certainly did not. I tried to tell her that but she just kept talking over me. She said she would not see me if I continued to have attitude. Bewildered I picked up my bag and walked out. She called out after me stating that I could take 5 minutes to calm down and come back in if I wanted to. What a joke! I have a hidden disability and because I am vulnerable at the best of times, I try my hardest to avoid stress at all costs. Distressed, angry and confused, I left the GP practice feeling far worse off than when I had arrived. My symptoms flared up for several days after and my medical needs were not met.

Suggested improvements
Re-train the receptionists and/or employ people who care and have respect for the sick and vulnerable.

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18th June 2021


It’s so frustrating even talking to the receptionist who has a chip on the shoulder. She’s been fully trained for being rude to other people.

Suggested improvements
Get the stuff who are helpful.

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Resources

Short link to review Sydenham Green Group Practice: http://iwgc.net/eccwe