Report this review of Sydenham Green Group Practice
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
Sydenham Green Group Practice
2016-02-03
Person
4
5
0
Written by a patient
Written by a patient 3rd February 2016
I have always found the doctors at the surgery to be good to excellent and I have confidence in their judgement. I am less happy with the mechanism for securing a face-to-face appointment which entail either having to wait for at least a week or, for an immediate appointment, queueing at the surgery at 8am on the day to get seen later or trying to book one on the phone which, hardly surprisingly, is constantly engaged between 8 and 9 and, when one does get through, there are no appointments left. This arrangement is entirely impractical but is probably the result of the pressure GPs are under in general than a fault of this particular surgery. Telephone appointments are usually swiftly actioned and reliable but, obviously, they are not ideal for all circumstances and are no substitute for a face-to-face meeting. I find the reception staff to be of variable quality and helpfulness and have sometimes been given the wrong information.