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Sydenham Green Group Practice
2015-11-19
Person
4
5
0
Written by a patient
Written by a patient 19th November 2015
This surgery operates a ridiculous system: very few appointments available online, and those that are, are heavily weighted towards part-time or inexperienced GPs. As for making telephone appointments, forget it. They won't allow you to book ahead. You either have to report at the surgery by 8am to see if there are any appointments that day (which means being there by 7.30am and queuing outside in the cold until they open the doors at 8; this is not a good idea if you're ill.) OR, you can telephone when lines open at 8am for a same-day appointment. The lines are always busy, and it is not uncommon to hang on for an hour, by which time that day's appointments have gone. This system may be convenient for the surgery, but it is insensitive to their patients' needs.