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Swineshead Medical Group
2023-05-09
Person
1
5
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9th May 2023
The Doctors and Nurses at this practice are Amazing but the general staff (reception, manager, prescription reviews) are abismal
Suggested improvements
The Doctors and Nurses at this practice are Amazing! But the general staff (receptionists, practice manager, prescription reviewer) are all abysmal. Not sure why but a few years ago it started to go drastically down hill. The receptionists (not all some of long standing members are great) are rude and seem to find doing thier jobs an issue. Comes across as laziness. The practice manager doesn't even respond to complaints. And the new prescription review system is dangerous!! Patients being removed from life saving / preserving medication with no warning or notification, only to have to make an un-bookable appointment to have them reinstated. The Doctors need to take back control of the practice before it's reputation is completely ruined.
21st June 2023
Response from Swineshead Medical Group
Thank you for your comments. Because these posts are anomyous we do not know what your complaint is about. We do not have a new prescription review system so I do not understand why you think it is dangerous. Could I please request that you contact the practice and ask to speak to the Practice Manager. I always respond to any complaints submitted and try to come up with a suitable solution. David Harding Practice Manager